Terms and Conditions
Last updated January 26th, 2022
Summary of terms relating to your order, subscription, cancellations, refunds and returns:
- Subscription purchases will be billed monthly (or at the frequency prescribed on your My Account page), on the anniversary of your first payment.
- Subscription boxes will be dispatched within 48 hours after payment for that order has been received.
- Subscriptions can be cancelled or paused or adjusted at any time by visiting the “Subscriptions” tab on your “My Account” page or by emailing us at firstname.lastname@example.org.
- A pause or cancellation of your subscription will only be effective as of the next billing cycle (i.e. we will dispatch any boxes for which payment has been received, but you will not be billed again).
- If you have been charged but would like a refund, we will immediately process a full refund for any box that has not yet been dispatched. If your box has already been dispatched, we accept returns for 30 days after shipping. To request a refund or return, just let us know.
- Resumed or reactivated subscriptions are effective as of the next anniversary of your first payment with Box42 (i.e. you will be billed on the next monthly anniversary of your first Box42 subscription payment, and your box will be shipped soon after)
- For any questions relating to your subscription or to request a refund/return, please contact us using the form on our website or email us at email@example.com.
- As some of our boxes may contain age restricted items, by making a purchase on our website you confirm you are 18+ years old.
FULL TERMS AND CONDITIONS
All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
PURCHASES AND PAYMENT
We accept the following forms of payment:
– American Express
– PayPal (only for one-off boxes)
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. All payments shall be in British Pounds.
You agree to pay all charges at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider on a monthly basis for any such amounts upon placing your order. As your order is subject to recurring charges, you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable subscription. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
To place an order through the Site you must be at least 18 years old.
RETURNS, CANCELLATION & REFUNDS POLICY
One-off orders are treated identically to a subscription that is immediately cancelled after purchase, and the same terms and conditions apply.
Your Box42 monthly subscription will be billed monthly on the anniversary of your first purchase of the subscription. Your box will be dispatched within 48 hours following successful receipt of payment, and monthly thereafter (i.e. 48 hours after successful receipt of recurring payment) provided your subscription is still active on the payment date (i.e. anniversary of first purchase).
If you wish to pause or cancel your monthly subscription, you can do so at any time via the Subscriptions tab on the My Account page. Any cancellations or pauses of your subscription will be effective as of the next billing cycle. This means that when you cancel or pause your subscription, you will not be charged again while your subscription remains paused/cancelled. Nevertheless, any orders for which payment has already been received will continue to be processed and dispatched as normal.
When resuming your subscription, you will again be billed again only on the next anniversary of your original subscription purchase date. Your next box will be shipped within soon thereafter. If your subscription is not active on a specific anniversary date of your first purchase, you will not be billed and you will not receive a box for that billing cycle.
Box42 operates a flexible returns and refunds policy. If you have been billed for an order, you can request a refund by contacting us via the contact us form on our website, or by emailing us at firstname.lastname@example.org. If your box has not yet shipped, we will immediately cancel your order upon request, and provide a full refund. If you would like to return a box which has already been dispatched, you can do so at anytime within 30 days from the dispatch date. We will provide a full refund to the original method of payment, upon receipt of the returned product. We reserve the right to refuse refunds for boxes which are not complete or in their original state. We do not reimburse the cost of shipping returns of Box42 products.
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Marketplace Offerings without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site or the Marketplace Offerings.
There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Marketplace Offerings, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at: