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FAQs - Box42

Frequently  Asked  Questions

Find answers to common questions below. You can also e-mail us at hello@thebox42.co.uk

  

Our Date Night Boxes are themed experiences that have been cleverly designed for two people to be able to have a fun and memorable time together. They are ideal for couples to have a date night at home but are also good fun to do with friends and family. 

Date Night boxes also make a great gift for your partner, friends or family and are a unique alternative to a traditional hamper.

We often get orders for birthdays, weddings, anniversaries, Valentine’s Day, Mother’s Day, Christmas and other occasions.

Each of our boxes has a unique theme and contents will vary.  All our boxes generally include:

  • Scene setting props and decorations
  • Hours of fun activities and games
  • Indie brand snacks and drinks
  • A guide to your date night

Additionally we also include:

  • A themed Spotify playlist
  • A themed 2 course dinner recipe
  • A themed cocktail recipe
  • Extra online content for extending your Date Night such as theme related films to watch or extra activities to try

Recipes are provided in advance to allow you to source ingredients prior to your Date Night if you wish to use them.

Not at all! While we try to include a hint of romance in all our boxes, it is entirely optional and will not spoil the experience for those that want to enjoy the boxes with friends or relatives.

Nearly all our boxes are Vegan and Gluten-free.  You can specify dietary requirements when you place your order.  We will try to substitute items in our boxes where possible to meet these for you!

Ingredients are listed on most of our product pages but we urge you to always check the product labels, especially if you have allergies.

Yes! We try and ensure our boxes and activities are gender neutral and can be enjoyed by everyone.  If you think something doesn’t work for you, we’d love to hear your feedback so we can improve future boxes.

Subscribing is one of the most fun ways to enjoy our Date Night Boxes and gives you a range of benefits. Many of our subscribers have stayed with us since we started!

  • Lower price per box
  • Early access to some boxes
  • Subscriber-only boxes
  • The excitement of opening a Suprise Box every month
  • The prompt to have regular quality time with your partner

Take a look at our subscription options.

On our standard subscription there is no minimum, you can cancel at any time!

You can pause or cancel your subscription at any time from either the My Account area or by contacting hello@thebox42.co.uk

If you are cancelling because you don’t have time to do the boxes, ask us about switching to bi-monthly boxes.

If you have purchased a set number of boxes up front, you will not be able to get refunded for any remaining boxes.

Our subscription boxes are chosen for you each month. You can request a particular box for your first one in the order notes.

Subscribers will nearly always get all the seasonal boxes.  Additionally the will get early access to many boxes and some exclusive subscriber only  boxes.

Order before 12 midday for same day dispatch.

Please note that during busy seasonal periods there may be delays of 1-2 days, especially for orders placed on Fridays and weekends.

On a rare occasion supplier issues may cause a longer delay.  If that is the case we will try and contact you to let you know and you will have the option to cancel.

We use both Royal Mail and DPD to deliver our boxes as we have found them to be the most reliable.  Occasionally there are delays or lost items.  We can usually get an update on the status from the courier if you contact us at hello@thebox42.co.uk

We do not offer customer tracking at this time.

All our boxes are packed by hand so very occasionally an item may get left out or damaged in transit.

Please contact us at hello@thebox42.co.uk and we can usually offer a replacement item or discount if you have done the box.

If the box is badly damaged we can replace the entire box.  We may ask you to return the one you have and we’ll provide a free return postage label.

 

We love feedback from our customers, it is very helpful for our small business.

You can give feedback here.

If you we’re really happy with your order, please tell others by giving us a review on our Facebook Page or Google profile.

Order by 12:00 midday for same day* dispatch.

Free Standard Shipping uses Royal Mail’s 48-Hour service. We say allow 3-5 business days for arrival.

Expedited Delivery uses DHL Next Day service. We say allow 1-3 business days for arrival.

*Please note all our boxes are hand-packed with care so same day dispatch is not guaranteed and may not be possible at busy times. While we do our absolute best to get your package to you as soon as possible, delays may occur due to courier delays or seasonal demand. Please order early to ensure you have your box on time. Our customer service team is always happy to help with any shipping queries.

We run a number of promotions throughout the year.  The best way to find out about these is to follow us on Social Media like Instagram, Facebook or TikTok

The best way to contact us is by email at hello@thebox42.co.uk

You can also message us via our Facebook page or DM us on Instagram.

We aim to reply to all messages within 48 hours, usually much quicker when we can. 

We don’t currently provide a phone number but if you’d really like to speak with someone, please send us your phone number and when we can reach you using one of the above methods and we’ll do our best to give you a call.